During this unprecedented era of rapid digital transformation, establishing a well-functioning ecosystem stands to benefit both employees and customers
Has there ever been a more important time to establish an efficient digital ecosystem?
A significant proportion of business leaders and other stakeholders would allege the answer to be ‘no’, especially given the era of immense digital transformation through which we are living, headlined by the dawn of generative AI.
That’s without even considering the impact of the COVID-19 pandemic, and the way certain working practices and expectations changed pretty much overnight as a result.
Carsten Bruhn, President and CEO at Ricoh North America, goes as far as to say the creation of a well-functioning digital ecosystem has become “critical” in the context of today’s business environment.
“The concept of the ‘office’ has changed forever and every organisation is still working out what the future looks like for them,” he continues.
“What hasn’t changed is people’s desire for engagement and connection. So, enabling a digital ecosystem and digital experience – both internally for your employees and externally with your customers – is one of the most important things you can do to sustain your business.”
